Last updated: August 23, 2026

This policy applies to products purchased from Gerllish Auto through gerllishauto.com. It should be read together with our Terms and Conditions. Nothing in this policy limits mandatory consumer rights.

30-day return period

You may request a return within 30 days after confirmed delivery. Contact us before sending anything back to obtain return authorization and the correct return address. Unapproved or freight-collect returns may be refused where permitted by law.

Change-of-mind returns

For a non-defective return, the product must be unused, uninstalled, complete, undamaged and in its original packaging with accessories, manuals, cables and protective materials. The customer is responsible for secure return shipping and tracking. Original shipping and return shipping are non-refundable where permitted by law.

Installed, altered, damaged or incomplete items may be refused or may receive a reasonable deduction for diminished value where permitted by law.

Custom-configured products and compatibility errors

Products manufactured, programmed, wired or configured specifically for a customer or vehicle are not eligible for a change-of-mind return after production or configuration has started. Returns caused by incorrect vehicle, year, trim, dashboard or connector information supplied by the customer may be subject to actual shipping, reconfiguration or replacement-part costs. This exclusion does not apply to defects, incorrect supply, material misdescription or rights protected by law.

Damaged, defective or incorrect items

Inspect the parcel promptly. Report visible transport damage, missing items or an incorrect product within 7 days where reasonably possible and provide clear photographs or video of the parcel, shipping label, product and connectors. For technical faults, our support team may request reasonable troubleshooting information before approving a repair, replacement or refund.

If we confirm that an item was defective on arrival, materially misdescribed or incorrectly supplied, Gerllish Auto will provide an appropriate remedy, which may include technical support, replacement parts, repair, replacement or refund. We will cover reasonable return shipping when required by law or expressly approved in writing.

Cancellations

Standard orders may be cancelled before dispatch. After dispatch, the return rules above apply. Custom orders may only be cancelled before production or configuration begins unless otherwise agreed.

Refund processing

Approved refunds are issued to the original payment method after the returned product is received and inspected. We normally process the refund within 5–10 business days after approval. Banks and payment providers may require additional posting time. Customs duties, import taxes and third-party charges generally cannot be refunded by Gerllish Auto.

How to request a return

  • Provide your order number and billing email.
  • Describe the reason for the return.
  • For damage, defects or compatibility issues, include clear photographs or video.
  • Wait for return authorization and shipping instructions before sending the product.
  • Use tracked shipping and retain the receipt.

Email: yjr13544427631@gmail.com. WhatsApp: +86 19539407286.